Olivia Crever is Director of Client Relations at HBC. Her hard work and dedication have earned her a nomination as a 2021 Woman of Influence by the Los Angeles Business Journal. This is her story.
Although she was born in Upstate New York, Olivia Crever was always destined for warm conversation and temperate weather. It only made sense, then, that after graduating with a Communications Degree from State University of New York (SUNY) at Albany, she packed up and drove cross-country seeking sunshine and opportunity. Once in Los Angeles, she found herself chatting with Suzanne Goin, the James Beard Award Winning Chef known for Lucques, AOC, and Tavern, about joining her catering team. This presented the opportunity to pour wine for A-list celebrities, billionaires, the U.S. President, and the First Lady. After a few years of excelling in the hospitality industry, Olivia was offered a Business Development role at a prominent architecture firm. Nine years later, she has climbed the commercial real estate ladder and is now Director of Client Relations at HBC.
Since joining the team in 2018, Olivia has amplified HBC’s presence in Southern California by fostering and maintaining relationships with new and existing clients. Her continuous effort in generating new leads, researching growth trends, and working collaboratively with the project management teams has yielded significant results. She strategically leverages a diverse network of industry partners for the benefit of both parties. Olivia’s keen and intuitive nature allows her to understand what people need in that moment, and she always finds a way to provide value with each interaction. At industry events, Olivia seamlessly cultivates new relationships and positively represents HBC. Her involvement with CoreNet Global and the International Interior Design Association (IIDA) helps bridge the gap between the design and construction management communities, ultimately promoting a more inclusive, coherent industry.
The unique circumstances of 2020 highlighted Ms. Crever’s creativity and resilience. When her main job responsibilities were stifled by the stay-at-home order, she immediately strategized ways to nourish new and existing relationships. When the industry was initially navigating the effects of the pandemic, Olivia personally called hundreds of clients and partners to see how they were doing and if she could be of any help. When there weren’t industry events to attend, she created her own. When a client had a baby, she sent them flowers. When a client adopted a new puppy, she sent a puppy care package. Over the past nine months, Olivia has organized several virtual events and successfully engaged some of the top industry professionals by providing networking opportunities to them from the safety and security of their own homes. To close out the year on a positive note, Olivia organized an interdepartmental effort to send personalized gifts to HBC’s clients and industry partners. These small but meaningful touches are what sets Olivia apart. She genuinely cares about the people she works alongside, and her ability to successfully connect to them during such a troubling and isolating time is truly inspiring.
Despite how client relations will look in 2021, Olivia will take the challenge in stride. She will see each roadblock as an opportunity to try something new, engage others, and continue to do what she loves. Her adaptability and determination make her not only an asset to HBC, but also an asset to the entire construction industry.